Returns Management Software
Reduce returns processing times and get stock back on sale faster with Mintsoft returns management software - process products from the returns bin, back into stock, or for exchange. Take control of your ecommerce returns management, processing products from the returns bin, back into stock, or for exchange.
What you’ll achieve with Mintsoft returns management software?
Quick Returns Processing
With a few simple steps, your returned products will be processed, with stock marked accordingly as good and booked back into stock, or as needing to be disposed of.
Instant Stock Updates
As products are returned to the location, your stock levels will automatically be updated across Mintsoft and your sales channels, putting them back into circulation for sale, without delay.
Simple Exchanges
Rather than needing to manually raise a new order, processing returns as an exchange will automatically create a new order for you, ready for dispatch.
Full Traceability
Keep a full audit trail of a product's movement and restart, and re-start that audit when an item is booked back into stock as part of the returns process.
Mintsoft Features for eCommerce Returns Management
Why Manual Returns Processes Fail
Manual returns processes quickly break down as volumes grow, creating delays, errors and unnecessary costs.
Slow processing
Reliance on paperwork and manual entry delays getting products back in stock.
Stock inaccuracies
Returned items aren’t updated in real time, leading to discrepancies and overselling.
Poor visibility
Limited tracking makes it hard to trace items or understand return reasons.
Inefficient exchanges
Manual order creation increases admin and risk of errors.
No usable data
Inconsistent return reasons make it difficult to spot trends or improve.
Hard to scale
Growth means adding more people, not improving efficiency.
The order management system with 150+ integrations
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Courier integrations
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Online shopping platform integrations
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3PL and Fulfilment customers
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Online retail customers
Returns Management Software with Mintsoft
With Mintsoft as your warehouse management software, handling product returns has never been simpler. Process them with ease for return or exchange, booking products back into location where necessary.
Take a closer look at Mintsoft’s capabilities with a guided demo with one of our team.
Customer returns due to errors have decreased by 90%
Improving customer satisfaction was key for Ultralight Outdoor Gear - they were hoping to improve accuracy of picking orders, cut back on their order cut-off times as well as enhance the time of order processing.
Since implementing Mintsoft as their order processing software, they have seen a 90% drop in returns in terms of value. This level of savings essentially pays for the software itself - not to mention the increase in customer satisfaction.
“The software has paid for itself - our amount of refunds processed due to incorrect orders as a result of manual error have gone down by 90%.''
How our warehouse management software helps customers
Turn returns into revenue opportunities
See how Mintsoft helps you process returns faster, restock inventory instantly and keep customers happy.
Returns Management FAQs
How do you process returns with Mintsoft?
Processing your returns with Mintsoft is simple. Either from desktop or mobile app, you simply scan or search for the order, enter which product is being returned, assign a reason, and flag the stock’s condition. The item(s) can then be processed back into a stock location, or disposed of as faulty.
Can Mintsoft process refunds?
No, Mintsoft does not support order refunds. These will need to be handled via ecommerce sales platforms.
Can Mintsoft track reasons for returns?
Yes, Mintsoft can track reasons for returns. Once a returned item is at the warehouse and is being processed, operatives can choose a return reason which will be stored in Mintsoft. Additionally, you can set up a custom list of returns reasons to choose from.
Does Mintsoft integrate with returns software?
Yes, Mintsoft integrates with 3rd party returns software such as ReturnGo, Loop and At Last.
How does returns management software work?
Returns management software streamlines the entire returns process, from receiving items back in the warehouse to restocking them or processing an exchange.
Typically, the process works in a few simple steps:
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Find the order: Search using order number, customer name, or postcode to locate the original order.
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Log the return: Select the returned item, assign a return reason, and mark its condition (e.g. good, quarantine, or scrap).
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Update inventory: Stock is automatically updated and, if suitable, booked back into the location so it can be resold quickly.
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Process exchanges: If an exchange is needed, the system can automatically create a new order ready for dispatch.
Many systems also support barcode scanning and mobile devices, making it faster to process returns directly on the warehouse floor, while maintaining a full audit trail of each product’s movement.
Related Resources
How to manage returns effectively
Warehouse Management: Best Practices Guide
The Experts Guide to Warehouse Planning & Layouts
A Guide to Warehouse Management System (WMS) Implementation
WMS security: How secure is your data?
Calculating the ROI of a Warehouse Management System
Turn returns into revenue opportunities
See how Mintsoft helps you process returns faster, restock inventory instantly and keep customers happy.