Order Management for Luxury Goods

Automate and centralise luxury goods fulfilment with Mintsoft. Handle your SKUs and orders with ease using the all-in-one solution for managing inventory, orders, warehousing and shipping.

Increase your order accuracy to 99-100%
Speed up your pick, pack & ship operations
Boost your customer satisfaction ratings to 5*

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Supporting the businesses you love

Get every order right, first time

Guarantee your customers receive exactly what they ordered with order data validation, automatic stock allocation, multi-stage barcode verification and guided picking routes

Always despatch on-time

Meet your courier collection deadlines, by prioritising orders for picking, based on which delivery service the customer selected at checkout. Set courier rules to ensure signed for and tracked delivery is used for luxury and expensive items

Scalable pricing for growing brands

Cost effective software to help you exceed your customers' expectations. Pricing begins at £159 p/m for up to 500 orders p/m and scales as your order volume does. Add advanced automation modules as you need them

How Kecks ensure 5* customer satisfaction

"With Mintsoft, we can pick single orders so fast and it's helped our business in terms of Trustpilot reviews. We get so many reviews saying ‘great product, fast delivery.’

It helps my business feel like it's getting a great customer satisfaction rating – which for me is everything, as it helps with repeat business.”

Seamless Shopify order management
Batch picking
Clean stock management

Connecting your ecommerce stores and operations

Fulfil every order type

No matter your business model, your ecommerce order fulfilment can be handled with efficiency and accuracy.

With connected order, stock and warehouse management, you can guarantee your customers will receive exactly what they've ordered, on-time and in full. Mintsoft supports ecommerce order types including:

Single orders
Subscription orders
Product bundles and kits
Gift purchases

If you also sell B2B, or work with stockists, Mintsoft also supports picking and shipping in bulk.

Never miss an order

Connect your ecommerce sales channels to centralise your order management, processing and fulfilment.

Our pre-built integrations support all popular ecommerce channels, including:

Shopify
Amazon
TikTok
eBay
WooCommerce
& 81 more.

Avoid running out of stock

Consolidate your order and inventory management as orders sync automatically from your marketplaces and online stores to begin the order fulfilment process.

Automatic inventory sync: As orders arrive, stock is allocated without manual intervention, and up-to-date inventory levels are communicated back to your stores - eliminating the risk of overselling.

Smart bundle management: No need to ring-fence stock for bundles, as the system will automatically assign stock from your entire holding when a bundle is purchased.

Simple reordering: Set custom minimum stock level numbers for every SKU and receive low stock alerts for timely re-ordering, so you're never out of stock.

Pick with speed and accuracy

Multiple picking models: Optimise outbound picking with single, multi-tote and batch picking options. Re-bin picking is also supported.

Barcode verification: Assign barcodes to SKUs, locations, totes and courier cages to verify every stage of your picking, packing and shipping processes.

Minimise picking time: Warehouse picking routes optimised to ensure the most efficient walking route through the warehouse, for maximum efficiency.

Text-to-speech guidance: Warehouse workers can opt to hear guided instructions for picking orders. The voice commands will advise pickers which location to pick from and which item to pick.

Handle multi-carrier shipping with ease

Never login to a carrier portal again! Automatically raise shipments and generate shipping labels directly from Mintsoft.

Manage multiple couriers: Connect with your delivery partners directly via API integration, or through your chosen multi-carrier platforms. Order details will sync to the right courier to raise shipments.

Third-party shipping: Seamlessly handle orders that need to meet compliance for Shipped by TikTok and Amazon Shipping.

Smart courier routing: Automatically select the right courier and service using customisable shipping rules, defined by order or product characteristics, such as size or weight.

Easy label generation: Once shipment details have been synced to the carrier, you'll receive shipment details and labels ready to be printed during the packing process. Label printing can be triggered from the Mobile app.

Keep customers updated: Shipment and tracking information will sync to Mintsoft and the relevant ecommerce store, so customer communications and shipping updates can be generated.

Process product returns quickly

Quick returns processing: With just a few simple steps, your returned products will be processed.

Customisable returns categories: Customise your returns reasons to suit your business. Create your own drop down list of reasons, with the preset actions of ‘Good’, ‘Quarantine’ and ‘Scrap’ allocated to each.

Instant stock updates: Return 'Good' stock back to location and your stock levels will automatically be updated across Mintsoft and your sales channels, putting them back into circulation for sale, without delay.

Exchanges: Processing returns as an exchange will automatically create a new order for you, ready for it to be fulfilled for dispatch.

Keep track of your performance

Powerful dashboards empower your leaders to easily track all business performance and warehouse productivity metrics, all from one place.

Track business health & performance: Create your own dashboards to track all your key business KPIs from one location. Create custom dashboards for different people, so they only see the vital data insights for their role.

Optimise warehouse productivity: Increase accuracy and efficiency through better visibility and ownership of productivity measures.

Reduce operational costs: Decrease operation costs, reduce errors and increase revenue by resourcing more efficiently and identifying the most profitable revenue streams such as your best selling SKUs.

What our brands say

The software has paid for itself - our amount of refunds processed due to incorrect orders as a result of manual error have gone down by 90%.

Having the ability to integrate with multiple couriers has saved us £1000s. Before, we were relying on a manual processes and were limited to using just one courier, but since implementing Mintsoft, we have onboarded an additional courier which has made distributing our orders and products a lot cheaper and more efficient.

With Mintsoft, we can pick single orders so fast and it's helped our business in terms of Trustpilot reviews. We get so many reviews saying ‘great product, fast delivery.’ It helps my business feel like it's getting a great customer satisfaction rating – which for me is everything, as it helps with repeat business.

What Mintsoft really provides us with, is a solid platform for shipping an unlimited number of orders, and that's what it does - it's bulletproof.

Mintsoft has been a game-changer for handling our high volume of orders. The platform stays reliable even when things get busy, the mobile scanning feature makes processing quick and accurate, and their support team is always ready to help. It’s made running our operations much smoother.

We started using Mintsoft in earnest a couple of years ago and it has transformed the ecommerce fulfilment side of our business. The ability to manage the flow of orders in real time as well as manage our customers inventory has been excellent. The integration with the carriers and ability to track deliveries has been hugely beneficial and something our customers have given us great feedback on and has been showcased successfully to help generate new customers.

Software is great easy to use and the support team are top notch, always back with help and suggestions. Tom Murphy always looks after us as our account manager couldn't ask for a better partner with our growing Ecommerce business

Connecting your admin and operations

How can Mintsoft help?

Mintsoft brings all your order fulfilment into one platform

You can process orders, fulfill and ship all from one place, saving you 100s of hours of admin time, with essential functionality for luxury goods:

Streamlined multi-channel order management
Simple stock allocation for single items, sets and bundles
Easily manage a high volume of SKUs
150+ integrations as standard (including marketplaces, shopping carts, and couriers)

Speak to one of our experts today to learn how you can leave manual processes where they belong: in the past.

Book a demo

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How does Mintsoft manage luxury goods in sets, bundles and as gift orders?

Many luxury brands sell products such as jewellery in 'sets', 'bundles' and items as gifts. To help manage that, Mintsoft handles SKUs separately and as bundles, it reserves items from the entire stock holding as an order is placed, so there's no need to ring-fence stock for a bundle. It also handles gift orders including packaging, certificates and personalised messages.

Can Mintsoft manage product variations (size, colour, plating, material) effectively?

Yes, through SKUs, and barcodes at location and product level, Mintsoft can effectively manage a high volume of SKUs, with multiple colour and material variations with ease. Additionally, products can be uploaded with imagery, for visual verification at the time of picking.

How does Mintsoft support stock accuracy for very small items?

For small, easy‑to‑misplace items like luxury jewellery, Mintsoft supports real-time stock levels at bin level through barcode scanning. It also supports stock putaway and picking with guided routes and location verification with barcodes. With these measures, lost stock and accuracy is vastly improved, ensuring confidence in stock levels and mitigating lost revenue.

Does Mintsoft support branded packaging, gift notes and unboxing experience?

Yes, Mintsoft supports custom packaging instructions, which supports the consumer's unboxing experience:

Allocate packaging
Add custom packing instructions for gift orders
Print gift messages

How does Mintsoft handle returns and exchanges?

Mintsoft handles product returns with ease.

With customisable returns reasons, which automatically link to actions such as 'good' to be returned to location, 'quarantine' for quality inspection or 'scrap' for broken or faulty items, its simple to get returned products processed quickly and effectively.

How does Mintsoft support picking for many small SKUs?

Mintsoft supports luxury brands to pick small SKUs by supporting batch picking for high order volumes, optimising picking routes to minimise walking, and batching orders by customisable rules such as courier cut off, priority or similar products.

Is Mintsoft suitable for luxury and high‑value goods?

Whether you’re managing fine jewellery, watches, designer fashion, leather goods, cosmetics or homeware, Mintsoft is designed to handle high‑value products. It enables businesses to:

Have complete inventory control with real-time stock accuracy and detailed audit trails
Track items by serial number, to know exactly where every piece is at any moment
Control system access to limit who can see parts of the system that are not relevant to their role
Build custom workflows for order types including Direct to Consumer and wholesale

Can Mintsoft track individual items (serial numbers, RFID, unique IDs)?

Yes, to support the storage and fulfilment of luxury items, Mintsoft records serial numbers or unique IDs from the point of goods-in, and barcodes help verify products through any stock movements, picking and packing, and returns; creating a complete audit trail.

Can Mintsoft support omnichannel models (eCommerce, marketplaces & wholesale)?

Yes, Mintsoft is built for omnichannel fulfilment. It can manage stock and orders across:

Direct-to-consumer eCommerce (your own sites)
Marketplaces and luxury platforms
Wholesale and B2B accounts

You can set rules for stock allocation, prioritisation and picking workflows, that all pull from your entire stock holding, with real-time updates back to your sales platforms.