Returns & Exchanges

In this video, you’ll learn how to process product returns and customer exchanges in Mintsoft,  from locating the original order, logging returned items, updating stock, and marking refunds, to creating like‑for‑like or alternative replacement orders.

In just over four minutes, you’ll learn how to:

• Start a return via Returns 
• Search by order number, external reference, name, or postcode
• Add returned items and choose return reasons (good stock, unwanted, damaged)
• Auto‑book items into quarantine if marked faulty
• Confirm the return and update warehouse stock
• View returns in Returns Overview, including reasons & comments
• Mark a return as refunded
• Create exchanges with one click
• Edit customer details before creating the replacement order
• Identify exchange orders by the EX‑prefix in Orders Overview

With returns and exchanges handled in Mintsoft, you can quickly log returned goods, keep inventory accurate, and generate replacement orders with ease - keeping customers updated and fulfilment smooth.