FAQ Section

Find all the most frequently asked Mintsoft questions here

We have 4 tiers of plans, depending on your business size and needs. Our pricing plans also offer custom pricing packages to suit your volumes if your requirements exceed the features offered by the maximum tier. 

We have 4 tiers of plans, depending on your business size, and all of our pricing plans for multi-channel retailers can be found here. If your requirements exceed the features offered by the maximum tier, we offer custom pricing packages to suit your business needs as well. 

Set up time varies depending on individual needs, but your personalised platform is usually ready within 24 hours following your kick off meeting with our Customer Success team. Once ready, our dedicated onboarding team will ensure you and your team are comfortable using the platform.

For more information about how the team sets you up for success, take a look out our How We Can Help page. 

Access Mintsoft allows you to seamlessly integrate with over 150 sales channels including marketplace, accountancy, warehouse, inventory, shipping and shopping cart integrations are all featured as standard when you using Mintsoft to power your order management processes. See them all here.

All of our integrations are listed here. Our aim is to give you access to as many sales channels, courier services and inventory systems as possible to provide you complete flexibility and we are continuously expanding our portfolio of integration partners.

No, Mintsoft can provide services to businesses worldwide. Our extensive network of integrations allows us to offer support to 3PLs, warehouses and online retailers anywhere in the world.

Order management covers all processes and tasks involved in fulfilling a customer’s order; from the moment an order is placed, all the way through to when the order is on its way. Although this can differ by companies and their specific needs, there are 3 general main steps involved with order management – placement, fulfilment and inventory management.

An order management system – otherwise known as an OMS – helps to keep all tasks and processes involved with receiving an order manageable. An OMS will automate many tasks throughout the order process and are used by 3PLs and online retailers to enhance efficiency by improving accuracy of orders. An OMS will help with back-office tasks such as email updates, tracking information, and delivery status alerts, freeing time to focus on other areas of the business.

Online retailers and 3PLs should consider adopting an OMS if they are looking to upscale their business as it will save them time – and money – in the long run. Another reason for implementing an OMS is if you have multiple stores, warehouses, sales channels and websites or marketplaces, as an order management solution will bring them all together into one place. As business grows, you can add customisation and extensions to make your OMS do what you need it to do as you scale.

Once you have identified the need for an OMS, it’s time to look into which one you should be investing in. Mintsoft is built and supported by industry experts from E-commerce, logistics and warehouse management, and so is continually developed with our client’s needs in mind. Integration capabilities are another aspect to consider – does the OMS allow you to work alongside systems that you already use? Mintsoft allows you to integrate with 175+ marketplaces, shopping carts, accounting systems and couriers on one centralised platform. This means shipping, financials and customer experience is easy to manage.

Consumers are likely to stop buying from a company if they are offered a poor customer experience. Luckily, an Order Management System makes it easier to keep on top of orders and keep your customers in the loop by automating tracking updates, enhancing customer experience.

An Order Management System also helps you to stay in control during peak shopping periods, such as pay day, Black Friday, or even a rainy summer’s day. Omnichannel inventory management is made easy using an OMS as you can automatically sync inventory levels. This makes overselling easily avoidable.

An Order Management System is essentially a one-stop shop for all your order related needs. An OMS platform consolidates orders from your sales channels into one place and allows you to integrate with other systems. By implementing an Order Management System, you also remove the need to log into multiple platforms, saving time and providing easier collaboration with integrations such as couriers, accounting systems, marketplaces and inventory systems. Order Management systems help to streamline operations as they speed up order processing by automating time consuming tasks.

Simply put, online retailers invest in a 3PL partner to take control of their operational logistics – essentially adding an extra layer to your supply chain. Using a 3PL service has benefits, such as removing the need to have a facility to store your products and pay employees to run that facility because orders are processed and sent directly from their warehouse. Of course, having a 3PL does come with a price and costs associated with a 3PL partner will depend on which services you opt for – normally consisting of a choice and/or combination of storage, picking, packaging and delivery.

The main difference between a 3PL and 4PL logistics is the level of involvement they offer. 3PL partners are better suited to small-medium sized businesses, whilst medium-large sized businesses will benefit more from partnering with a 4PL. This is because 4PLs manage and control all activities within the supply chain network, whilst 3PLs focus more specifically on logistics operations.

3PLs offer a large source of support for small-medium sized businesses when it comes to supply chain management. Partnering with a 3PL not only offers an extra layer of support, but mitigates risks and removes errors too. When unforeseen circumstances pop up, such as shipping delays or inaccurate orders, a 3PL is responsible for making alternate arrangements to fulfil your orders as quickly as possible. You’ll also be protected in the event of damage or loss of goods – which is a great piece of mind for smaller businesses.

In addition to saving time and money and reducing strain, using a 3PL provider offers lots of advantages. Most online retail businesses experience fluctuations in demand throughout the year. Using a 3PL will ensure you have the support you need when you hit a peak – either expected or unexpected. Using a 3PL will also help you to provide an enhanced customers customer experience as when it comes to fast and accurate deliveries. This is because relying on a logistics provider means your shipping needs are taken care of, and 3PLs often have access to a large network of couriers, so you’re not limited by courier choice.

Every E-commerce business is unique, and therefore so are the logistical needs of each. Whilst some online retailers might only need support with fulfilment, others may need support across the whole process; from a customer placing the order, right through to the order being shipped. So, make sure you do some research into what services a particular 3PL offers before committing to them. Opting for a 3PL which has invested in technology to provide automated processes can have many benefits for online retailers – including enhanced customer experience. Mintsoft gives 3PLs real-time visibility and traceability of their client’s inventory.

Mintsoft has the capability to scale up as you do! Contact us to agree a custom pricing package to suit your volumes.

Sure!

 

We have a video tour which explores the user-friendly dashboard and main features offered by Access Mintsoft. You can see it here.

 

Alternatively, drop us a line at [email protected] to arrange a free 1-1 personalised demo showcasing the system features and to answer all the questions you have! 

In almost 99% of accounts, there is absolutely no setup cost involved at all.

However should you require additional integrations that we do not support or need an existing integration modifed then this would involve a setup cost for example.

Email [email protected] and we can confirm if your account will require a setup cost.

Whether you’re a third-party logistics provider, warehouse, or online retailer, our cloud-based software will be able to support you when it comes to staying ahead of E-commerce and multichannel selling.

Prices start from just £349/m. If you have more clients and orders than our highest pricing tier we can arrange a custom pricing package tailored to your needs.

Plans start from just £149/m and in almost 99% of accounts, there is absolutely no setup cost involved either. Support is also included in the price and custom pricing tiers are available if your needs are greater than our highest pricing tier.

Absolutely - with real time updates on orders, inventory, and shipments, Mintsoft helps online retailers and 3PLs deliver a better service, in a more simple and robust manner than they did before. See our detailed Order Management Software page for all the details.

Yes - simplify and speed up your shipping process. No more wasted time logging onto courier systems to create shipments or manually typing out tracking numbers to e-commerce platforms! See our Shipping Management page for more info.

With almost 20 shopping cart integrations including leaders such Shopify, Woocommerce and Squarespace you can be sure that handling orders and payments will be a breeze to setup and a joy to behold.

With support for both direct and multi-courier integration, you can remove the complications of managing complex deliveries via third-party services.

With over 15 of the industry's leading inventory integrations, you can be sure that Mintsoft will seamlessly mesh with your existing systems Check out the inventory integrations page to see if your provider is on the list.

It is - cloud based is better for for users as all the software is hosted, protected and updated by us. Never again will you have to worry upgrades, downloads or compatibility errors. Fully secured and always up to date, you can access the service from anywhere you can get an Internet connection. Join us now to experience the simplicity and reliability it for yourself.

Barcode scanning is the scanning of a series of different black lines that vary in thickness to translate to a numerical code. This numerical code is then checked against a database of products to find information about that specific product that you have just scanned.

Barcodes are automatically generated by software that will create a series of black bars that vary in thickness to create their own unique code that can be translated by a bar code reader.

Barcode scanning is important because it allows you to find specific information such as prices or quantity which can make inventory tracking and management a lot easier. It is also important as it can tell you what products have been recalled and need to be taken off of shelves.

Barcodes are black and white because the two colours need to be distinguishable enough for the scanner to read them, with black and white being complete opposites, they make the perfect combination for the scanner to easily read the codes.

Before barcode scanning, prices were stored on stickers and stock taking was done with paper and pencil. Changing prices and counting stock in this fashion was a tedious and time-consuming process, often prone to human error.

Traditional bar code scanning reads both the lines and the spaces in between the lines - both of which represent numbers. These are 2D barcodes. 3D barcodes now exist and are able to store more information.