Mintsoft and The Storage Place

This order management system case study explores how Mintsoft supports the operations of an award-winning order fulfillment company which manages over 30,000 SKUs.

Inventory Tracking 5050

Who are The Storage Place?

Founded over 20 years ago, The Storage Place started out as a heavy industrial storage warehouse, before identifying a gap in the market for a reliable, cost effective order fulfillment service provider.

For the last 12 years, the award-winning fulfillment business has dedicated itself to specialising in large scale eCommerce order fulfillment services across a wide range of B2B and B2C clients.

Serving 50+ clients and managing 30,000 SKUs across 3 sites (amounting to 400,000 sq ft of warehouse space), the team needed to implement a technology solution which allowed them to pick, pack and ship orders more efficiently to support business growth.

In terms of growth, Mintsoft has helped us immeasurably. Before implementing the cloud-based software, we managed fulfillment processes manually, and it was getting to the point of being unmanageable. 

Claire Lisle, Head of Information Technology Services at The Storage Place 

Mintsoft successfully transformed many time consuming processes

Prior to implementing Mintsoft 6 years ago, The Storage Place relied on a WMS system which didn’t offer functionalities to automate many of the time consuming processes involved in the fulfillment process. As a result, the team were having to carry out time consuming tasks such as importing orders via FTP (file transfer protocol) files and manually print labels through the courier’s websites.

 

Time consuming tasks like this are now automated as a result of implementing Mintsoft, and the team can now bulk upload orders using a CSV file and automate the printing of a bulk batch of courier labels - amongst others.

 

We have much more control over not only the system, but all of our fulfillment processes now. Clients are also able to log into their own personalised portal and check orders and stock levels in real time - this isn’t something we had before, but a feature that they love.

 

Having access to these unique features and benefits helps us to stand out from our competitors and win new business based on the fact we are a tech-enabled fulfilment partner. 

 

Why did you choose Mintsoft over other OMS solutions?

 

There were quite a few factors which contributed to the The Storage Place team opting for Mintsoft over other Order Management Systems.

One of the main factors for choosing Mintsoft over other order management software solutions was its user-friendly system. We trialed other order management systems, but they weren’t anywhere near as intuitive as Mintsoft.

 

It’s really easy to understand and get used to, and is so much better at allowing users to navigate through the different modules and areas of the system.

 

Mintsoft has also contributed to increasing customer satisfaction - their clients are also happy with the system and are very impressed with the software and platform.

 

Each client can log into their own personalised, easy-to-use platform to keep an eye on orders received, orders despatched and status of all orders. The customisable set-up allows clients to add and arrange the relevant modules they want to see.

Favourite Mintsoft features and solutions 

White Bespoke Reporting Icon

Bespoke reporting

 
This feature allows users to run their own customised reports, to call out data that you need, rather than search through a bank of reports with unhelpful data and information.
 
This can be done by selecting relevant reporting fields and the client you'd like to run the report for.

Mobile Scanner Icon 2

Batch scheduling

 
The Storage Place has hugely benefited from being able to automatically print batches of courier labels.
 
This feature allows users to print 200 at a time using the batch feature, with the option to use the various filters to find the orders required if needed.

Multi Warehouse Management Icon White

Inventory splitting

"A rare find."
 
The team at The Storage Place finds the ability to split inventory between different warehouse allocations a huge benefit.
 
Splitting inventory allows you to minimise losses and drive down ecommerce shipping costs and deliver orders faster by distributing inventory across multiple ecommerce warehouses or Fulfilment Centres (FCs) to keep it closer to your customer.

Get the latest industry insights