Order Management

10 Tips For Choosing The Right Ecommerce Order Management System

By Jordan Westley, E-commerce and OMS Expert
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Order Management Checklist Blog

Order management systems offer a wide range of benefits. Whether you’re operating a warehouse, 3PL, or Ecommerce business, order management systems can help improve operations by streamlining fulfilment and shipping processes and provide omnichannel functionality.


If you're looking to update your existing order fulfilment software, or are implementing one for the first time, its important to consider that not all order management systems are created equal. There’s a wide range of order fulfilment software available, but the industry has seen significant evolution within the last few years, so you need to think carefully about which system is right for you.

 

10 key factors to look for in an order management system:

The various order management or order fulfilment systems available have different strengths and weaknesses.


So, before selecting an OMS, run through our following checklist to confirm you’re selecting the right software for your business. There may be some features that you hadn’t thought of, or didn’t know could be taken care of by an order management system.

 

Let’s explore each one in-depth:

 

1. Cloud-based order management software

 

Ensure you can access a cloud-based system to consolidate all your orders in one place, from anywhere, and manage the whole dispatch process from picking, packing, to dispatch of orders. Opting for cloud based software all reduces risks, and allows multiple employees to log on from anywhere, rather than being limited to a server only accessible from within a single location. It also means that clients and customers have the option to log in and see important information relating to orders. 

 

Mintsoft has been revolutionary for our business. The software has paid for itself - our amount of refunds due to incorrect orders because of manual error have gone down by 90% fewer by order value.


Cloud-based systems are also easy to scale and highly configurable and provide fewer delays, better tracking, and easy access to all your orders and their statuses


As your business grows, your order management requirements will also start to grow – you may start to use more integrations, have more users, or even require more features from the system. The best thing about a cloud-based OMS is that you can seamlessly connect to other cloud-based system that you use to run your business using out-the-box integrations - whether is being marketplaces, accountancy systems, couriers or inventory management software. 


Cloud-based systems also tend to be easier to set-up. Because it runs on the cloud, you don’t need to install complicated software on local computers or devices.


2. Shipping management

 

Shipping management is a critical element. As your business starts to receive more orders, handling all the shipping requirements can become a little overwhelming.


Your order management system should allow you to integrate as many shipping services as you need. Look for plenty of options for direct and multi-courier integrations which can all managed from a single platform.

 

One pain related to using multiple couriers to keep costs low or provide multiple options to customers is knowing  which is the most cost effective option based on weight and location of the order. With an automated order management system, users can set rules based on system held weights, product prices and delivery region and the platform automatically selects the best courier choice using this information. 


3. Integration across company systems

 

An essential function of an order management system is its ability to integrate across company infrastructure, service providers, and supply chain technology.


Make sure your OMS has the ability to easily integrate with your account system, warehousing systems, couriers, shopping carts, and more. Some even integrate into multiple marketplaces, such as WooCommerce, Magento, and Shopify which removes the need to log in and check multiple platforms. Integrations with multiple systems will ensure your order management is as seamless and automated as possible.


4. Dropshipping capabilities

 

Contrary to their name, order management systems can actually take care of a lot more than just managing orders. One such element is dropshipping.


The best order management systems have the ability to set up lists of dropship products and suppliers to automatically split out products from orders you do not fulfil yourself.


5. Order tracking

 

The ability to track and monitor orders may be the most important basic function of a order management software. When the warehouse picks, packs, and ships products, your order management system should also send a notification to the customer that their order has shipped.


It should also be able to tell them when to expect it based on their shipping address, and order information. Both you and the customer can then track the package as it travels to its destination, providing a great customer experience.


6. Multichannel management

 

Your order management system should be able to integrate all your sales channels into one user interface. This will give you a complete view of orders and data, and reduce mistakes by putting all the information you need into one accessible place – based on real-time data. Look for multiple 'plug and play' global marketplace integrations. 

 

There were a lot of features that attracted us to Mintsoft, but the main draw for us was the amount of shopping cart integrations that the system works with. It was a strong and impressive portfolio in comparison to the other systems we’ve previously used or were looking at implementing.


Your customers are everywhere. But for small and medium-sized businesses, the need to touch every customer on all the key platforms can be a big ask. Your brand’s Shopify game might be strong, but WooCommerce and Magento might be a mystery. Yet by using more platforms that integrate into your order management system, you have more opportunities to sell, with minimal additional admin.


7. Inventory management

 

Many order management systems can predict how much stock you’ll need to avoid over- ordering, or worse, over-selling. This can be especially important during peak times.


An order management system that connects to your inventory gives you more visibility and complete control over inventory management. Ensure your chosen OMS can automatically sync your stock levels, allowing each of your sales channels to remain up-to-date.


8. Brand management

 

One of the most important benefits of an order management system is its positive effect on the customer experience. Look for the ability to create and edit documents such as shipping labels and despatch notes that can be customised to your own branding with the option to add or remove certain information such as pricing. 


9. Value-added services

 

Your order management software should be flexible enough to adapt to your needs, so that it really supports your business. Ensure it has the ability to be customised or reconfigured to your specific needs - and ask whether the platform is continually adding new feature functionality.


10. Global reach

 

We live in an increasingly globalised world. Brands are taking orders from beyond their borders
on a daily basis. Ensure your order management systems can facilitate cross-border Ecommerce orders and payments from any country and currency type. This not only expands a brand’s retail footprint but allows them to learn and grow in new markets.

 

Red flags to look out for

With so many order management and order fulfilment software systems in the market, it can be challenging to find the perfect OMS to meet all your needs. Some of the challenges you may run into include the following:

● 🚩 An order management system that doesn’t integrate well with your existing systems.
● 🚩 An order management system that doesn’t continually adapt and update based on your evolving needs.
● 🚩 An order management system that lacks the right 3rd party integration such as invoicing systems, marketplaces, and shopping carts.
● 🚩 An order management system that involves complicated implementation. To solve this issue, look for a vendor that offers a demo, and ongoing support.
● 🚩 An order management system should also be cloud-based, as this allows users to check on orders anytime, anywhere!


Overall, there are many systems available for order management. Each has its advantages and drawbacks. The right OMS for you is one that eliminates as many manual processes as possible from your order management process, saving precious time and effort. Determine which tasks you need automating and invest in an OMS that can efficiently automate these features and more. The right OMS for your business ticks as many of those boxes as possible.

 

What's next?

Are you convinced to implement an order management system in your business? Whether you’re searching for your first OMS or looking to replace your existing one, get in touch with our friendly team today.

 

Mintsoft is an Order Management System for scaling businesses. You can process orders across multiple channels, and track order information through one central dashboard. The best part? Get access to over 175 integrations including 60 multichannel shopping carts and marketplaces to 80 courier integrations as standard.

 

For more information, check out Mintsoft’s video tour, or book a demo with a member of the team.

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